Australia
Apps & Website Drawn Number Other Services 中文
Customer Service Chatbot

Your 24/7 Virtual Support

  • Chatbot supported with Artificial Intelligence (AI) to address online enquiries anywhere, 24/7
  • Answers general enquiries instantly, such as results & dividends, HKJC apps download, betting branch and racecourse venue information, which saves time on calling hotlines or visiting betting branches
  • Provides pinpointed responses to customer enquiries with multimedia, such as videos and maps
  • Chats can be redirected to online customer service when the query cannot be answered
  • Available on HKJC Customer eCentre, Racing Touch, GoalX, eWin, and Classic 3-in-1
HKJC FPS Instant EFT

Instant online funds transfer service

  • Simple and instant online registration
  • Online funds transfer anytime, without queuing up at betting branches
  • Fingerprint or face ID login, no password is required
  • HKJC FPS service connected with many banks
  • HKJC will not charge any fee on FPS service
  • Applicable to Classic 3-in-1, Racing Touch, GoalX and eWin
Ewallet

eWallet for bet placement, deposit, withdrawal at racecourses and betting branches

  • The betting tickets are stored in the HKJC eWallet for retrieval and avoid the loss of ticket
  • Dividend will be credited to HKJC eWallet directly without the need of registration even if the dividend exceeds $5 million
  • ePayment solution to enable the cashless experience
  • HKJC eWallet can be linked to personal bank account for FPS instant funds transfer
  • HKJC eWallet is available for all customers with online betting account via Classic 3-in-1, Racing Touch and GoalX. For those without a betting account, they can apply for an eWallet account at racecourses or betting branches. The application process can be as fast as 6 minutes.
Customer eCentre

Customer portal for managing personal information of betting account and related services

  • Online self-service website, without queuing up at betting branches or calling to the customer hotline
  • Viewing and maintaining your personal profile and preferences
  • Viewing your eligible betting services
  • Raceday booking and viewing records
  • Viewing special invitation and limited offers for you